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Client Support & FAQs

Have questions? We’ve got answers. Our FAQ section covers the most common queries to help you understand our services better and make informed decisions with ease.

💼 General Questions

What is Bookkeeper.lk? ▾

Bookkeeper.lk is a Sri Lankan bookkeeping and financial service provider helping small and medium-sized businesses manage their accounts, payroll, and taxes efficiently.

Who can benefit from your services? ▾

Our services are designed for startups, SMEs, freelancers, and entrepreneurs who want accurate, reliable, and affordable bookkeeping support.

Do you work with all types of businesses? ▾

Yes. We cater to a wide range of industries including retail, manufacturing, hospitality, services, healthcare, and eCommerce.

Can you provide services online or remotely? ▾

Absolutely. We offer secure remote bookkeeping through digital tools and cloud-based solutions, so you can get your accounts managed from anywhere.

What makes Bookkeeper.lk different from hiring an in-house accountant? ▾

We offer the same accuracy and professionalism at a fraction of the cost, with no overheads like salaries, EPF/ETF, or office space.

📘 Services & Technical Support

What bookkeeping services do you offer? ▾

We handle day-to-day bookkeeping, financial reporting, payroll, tax compliance, and software setup for small businesses.

What accounting software do you use? ▾

We specialize in Bookkeeper Accounting Software and also support platforms like QuickBooks, Tally, and Excel-based systems on request.

Can you help set up the Bookkeeper App for my company? ▾

Yes! We provide installation, configuration, and staff training for the Bookkeeper App to help your team operate it smoothly.

Do you assist with tax filing and compliance? ▾

Yes. We handle tax preparation and submissions for income tax, VAT, PAYE, and other statutory requirements in Sri Lanka.

Do you offer payroll services? ▾

Yes, our payroll service includes employee records, EPF/ETF compliance, payslip generation, and reporting.

💰 Pricing & Plans

How do your pricing plans work? ▾

We offer flexible monthly, quarterly, and annual packages b ased on the number of transactions and business size. Visit our Pricing Page for details.

Can I upgrade or change my plan later? ▾

Yes, plans are fully flexible — you can upgrade, downgrade, or customize as your business grows.

Are there any hidden charges? ▾

No hidden fees! All our pricing is transparent and communicated upfront.

Do you offer custom plans for large businesses? ▾

Yes, we offer customized enterprise-level packages for companies with advanced accounting needs.

🔒 Data Security & Getting Started

How secure is my financial information? ▾

We take data privacy very seriously. All client data is encrypted, stored securely, and handled under strict confidentiality..

How do I start using your services? ▾

Simply contact us through the Contact Us page or WhatsApp. We’ll schedule a consultation and get you started right away.

How can I share my business data securely? ▾

We use encrypted online platforms for document sharing and also support secure cloud storage options.

Do you offer training for my team? ▾

Yes, we provide hands-on training sessions for your staff to help them understand basic bookkeeping and how to use the Bookkeeper software.

Need More Help?


If Your Question isn’t Listed here, Don’t Worry — Our Team is Happy to Help.

Call Us at +94 76 646 7506 | +94 77 306 7506

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